FAQs
Answers
before you order.
Find answers about part identification, quotations and our return policy. For fitment support, send the OEM part number, machine model, serial number and clear photos to info@winschen.com.
Email Supportinfo@winschen.comHow do I identify the right part?
Send the OEM part number, machine brand and model, serial number if available, and clear photos of the original part. Include dimensions when relevant so our team can review the application. Confirm the part number and fitment before ordering.
What is your return policy?
WINSCHEN does not accept returns under its store policy. Please confirm the part number, application and order details before placing an order. If you receive an incorrect or damaged item, contact info@winschen.com with your order details and photos for review. This policy does not affect any rights that cannot be excluded under applicable law.
How do I request a quotation?
Use the WhatsApp or Email Fitment link on the product page, or email info@winschen.com. Include the part number, quantity and destination country. Before payment, confirm fitment, availability, dispatch timing, shipping arrangements and payment details for your order.
Are these genuine OEM parts?
WINSCHEN supplies aftermarket replacement parts. Equipment brands and part numbers are used as application references. Review the specific product information and confirm fitment before ordering.
Need help matching a part?
Share your part number, machine model and photos.
